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Privacy Police

Each company of the ECOVE Group (ECOVE Inc. and its subsidiaries, collectively, "ECOVE") recognizes the essential importance of the proper and adequate protection of the information of individuals, such as names, addresses, telephone numbers etc., which may be available to distinguish the identities of our customers, business partners, employees and all other parties concerned with our business operations (hereinafter collectively referred to as “Personal Information”).

Recognizing its responsibility to society, ECOVE hereby establishes the following basic policies (hereinafter “Policy”) to protect privacy of individuals and comply with laws and regulations enacted to protect Personal Information while conducting its business activities:

Handling of Personal Information

Use within the Scope of Utilization Purpose

Authorization from the Individual
Security Measures to Protect Personal Information
Third Party Provision


Request for Disclosure etc. of Personal Information

ECOVE will promptly respond to requests from the Individual to disclose, correct, add and/or delete his or her Personal Information, to the extent required by relevant laws and regulations.

Compliance with Laws on the Protection of Personal Information

ECOVE will comply with relevant laws and regulations with regard to the protection of Personal Information, and also constantly review its implementation of the Policy, and strive to make further improvements.

Purpose of Collecting Personal Information

ECOVE generally uses Personal Information for the purposes described below. (If a specific purpose of using Personal Information is clearly indicated, ECOVE will use the Personal Information for that specific purpose.) If ECOVE uses Personal Information for any other purposes, ECOVE will clearly indicate it before collecting it.

  1. Responding to and dealing with general inquiries and requests and requests for materials

  2. Providing ECOVE's products and services and related information;

  3. Conducting surveys to find out about the use of and need for ECOVE's products and services and improving ECOVE’s products and services;

  4. Marketing, selling, and providing services for ECOVE's products; and

  5. Communicating for business purposes in the course of ECOVE's business activities

Security Measures to Protect Personal Information

ECOVE has a Personal Information management structure and framework in place to prevent any unauthorized access to and loss, falsification, or leakage of Personal Information and strives to ensure appropriate security measures are taken. They are summarized below:


Personal Information Protection Policy

To ensure Personal Information is appropriately handled, ECOVE has this Personal Information Protection Policy, internal rules, and manuals in place to comply with various laws and regulations and deal with Personal Information requests and inquiries.


Rule for Handling Personal Information

ECOVE's Personal Information Protection Management Rule specifies how Personal Information should be handled at each stage of its handling process which includes collection, use, maintenance, provision, deletion, and disposal.

In addition, ECOVE regularly checks the following security measures to protect Personal Information:

  1. Organizational security measures
    ECOVE has appointed managers who are responsible for handling Personal Information. Staff who are authorized to handle Personal Information and the scope of Personal Information that they are authorized to handle are clearly defined. ECOVE has a well-established communication system in place to report any violation of the Personal Information Protection Act or ECOVE’s Personal Information Protection Management Rule.

  2. ​​​Physical security measures
    In the areas where Personal Information is handled, staff entry and exit is controlled and restrictions are placed on devices brought into such areas. Measures are put in place to prevent unauthorized staff from handling Personal Information.Measures are put in place to prevent theft or loss of devices, electronic media, and paper documents which contain Personal Information.

  3. Technical security measures
    Access controls are put in place to limit the number of access privilege holders and the scope of the Personal Information database that they are authorized to access.

    The information system which processes Personal Information is protected from unauthorized access by external parties and malicious software.

  4. Administrative security measures
    Training and/or e-learning sessions are provided to ECOVE staff to learn key points of handling Personal Information.

  5. Monitoring of external environment factors
    To handle Personal Information in other countries/regions, ECOVE regularly collects and monitors information on Personal Information protection systems of those countries/regions and implements security measures.

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